Refund Policy
Return Goods
Under no circumstances will C&A Pro Skis accept returned goods for credit without prior written authorization from our office in Hutchinson. No credit will be given unless return merchandise has an authorization and invoice number. Our sales personnel are not authorized to pick up goods for return. A minimum 15% restocking charge will be deducted.
Freight Claims
When you receive your products, thoroughly inspect each one for damage or product shortage. If there is damage or shortage, please notify us no later than 7 days after shipment. We will gladly help trace or recover lost goods and collect damages. If the above procedures are followed, we can hold down the cost of reshipping freight and filling claims, thus giving better service to you.
Warranty & Return Policy
C&A Pro Skis (DBA as Pride Solutions LLC) extends a warranty to the original purchaser of C&A Pro Skis product, a period of ONE YEAR from the original date of purchase. This warranty is non-transferrable in the event of resale. We warranty the skis are free from defect in the materials and workmanship. This warranty is void if the snowmobile ski is used other than normal recreational purposes (i.e. racing, not used in snow, or altered in any way from its original form). A proof of purchase is required along with photos of the damage.
C&A Pro Skis shall, in no event, be liable for consequential damage or contingent liability arising out of any total or partial failure to function of any article manufactured by it or any equipment on or in which it is used.
Items returned for warranty must be accompanied by a Return Material Authorization (RMA) obtainable from Pride Solutions customer service at 800-788-6483. The warranty claim must come from the original purchaser. If the end user purchased from a dealer, the dealer must make the warranty claim. If a dealer had made a purchase from an authorized distributor, the distributor must make the warranty claim. This allows tracking of the life of the product.
Defective product will be replaced with same or better product. Account credit will be given where a reasonable replacement cannot be provided. Customers who received a replacement may be required to destroy the warrantied part.
Returns must be in good and unused condition accompanied with the corresponding RMA number. A restocking fee up to 25% may be applied. Credit will be issued upon merchandise being received by Pride Solutions. Customer will be responsible for shipping both ways, unless valid reasoning for otherwise is proven.